![]() UltraViewer is the closest but has lots of missing features and, if it matters, is based in Vietnam. When connecting over the Internet, TeamViewr is secure and VNC is not. Then the Your ID field will display the automatically generated ID again. In the General category, find Network settings, and under Incoming LAN connections, select the Accept option. It is based on Vietnam, so all initial traffic gets brokered through a Vietnam datacenter first, from what I've seen. To fix TeamViewer ID showing IP address, it is necessary to change network settings. Seems fine if you can get past the language translations issues. UltraViewer is a bare bones knockoff of TeamViewer with a lot of missing features. VNC requires firewall ports be opened and forwarded directly to the end computer, thus exposing your computer to the Internet. ![]() Zero-trust model using a cloud hosted "phone home" type system. TeamViewer doesn't require (usually) any firewall modifications that can expose your network to the Internet. TeamViewer acts as a proxy to connect to clients through a secured tunnel, where VNC of any flavor is a direct connect technology. It operates in different way and access systems completely differently. UltraVNC is not an alternative to TeamViewer. Then you can control it completely and provide remote support as if you were sitting in front of it. After successfully connecting, you will see the remote desktop. Make that part of their offboarding process to remove their remote support software from all users desktops. On both devices, log in to the same AnyViewer account, then click One-click control for unattended remote support to establish a direct connection. You can even keep the icons and names of the shortcuts the same a lot of the time. Even if you use MSPs for your help desk, it's not difficult to clean up the remote support applications one MSP uses and switch to another. There are a lot of reasons to do this, and very few reasons not to do it. ![]() They would use it most of the time when they call the helpdesk.Įnterprise workstations have other pieces of software that end users would see as bloatware, but it doesn't matter because they aren't their personal computers and they don't get to decide what is out into the workstation. But it's totally normal for work related shortcuts to be on everyone's desktops (remote support shortcut, folders with important docs/shortcuts for all users, etc.) You don't put notepad++ on their desktop even if you push it to all workstations. You put the icon on their desktop that they need. ![]()
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